Southwest Airlines COO: "We messed up."

Southwest Airlines Chief Operating Officer Andrew Watterson delivers his opening statement before the Senate Commerce Committee: "So why did this happen? Let me clear: we messed up." Full video here:

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By: C-SPAN
Title: Southwest Airlines COO: "We messed up."
Sourced From: www.youtube.com/watch?v=_JN6oz7hkLs

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